Don't let a good buy give you a sore back
Mie-Yun Lee, Editorial Director, BuyerZone.com
September 27, 2000
When I started my own business several years ago, I bought a $49 chair from an office
supply store. After a couple of months, I was ready to fling it across the room. I thought
I'd gotten a bargain, but what I really had was a backache.
When purchasing chairs, small business owners often make the mistake of going for the
cheapest or best-looking option. It may not seem like much, but a chair is one of the
most important pieces of office equipment you can buy. With the eight to 10 hours you
can spend in it every day, a chair affects not just your physical comfort but your productivity
and long-term health as well.
Here is what you should really consider, especially when choosing chairs to fit a whole
variety of employees in your office.
Adjustability. Unless you intend to give every employee a chance to pick his
or her favorite model - hardly a practical solution if you have more than a handful of
workers - you need to find a task chair that will adjust to fit all girths and heights.
Some dealers will bring in chair samples, however, for employees to try and vote on in-house.
Keep in mind you may still need to get special chairs to support very tall or short or
heavy workers.
Look for adjustable height, backrest, and armrests. Generally, the more adjustable a
chair, the more it costs. Expect prices between $300 and $500 per chair.
For evaluating a chair, the Occupational Safety and Health Agency (OSHA) recommends
using the following guidelines:
- Feet should be planted firmly on the ground, legs at a right angle to the floor and
thighs firmly against the cushion.
- The seat should be rounded in front to prevent cutting off circulation behind the
knee, and your weight should be distributed evenly on the seat.
- The chair's height should allow wrists to be straight while typing.
Fabric. Don't assume that because a chair is expensive it comes with the most
durable fabric. The higher cost is due to the chair's ergonomic structure, not its upholstery.
There are usually several available grades of fabric, so make sure to ask for stain resistance
or durability if you expect much wear and tear in your office.
Choose a breathable fabric. Leather chairs sure look good, but unless you're in them
for short periods in a conference room, they tend to get uncomfortable and sticky in
warm temperatures.
Guidance. When you bring in new office furniture, have a consultant walk around
to make sure workers have optimized their chairs and furniture for their respective dimensions.
Some dealers will even send a representative on an initial visit for this purpose.
Your employees may become used to unnecessary discomfort as they work. Try to periodically
check employee postures and politely suggest improvements.
So let comfort rule. And don't try to squeeze through OSHA standards by the seat of
your pants. Start creating an ergonomically sound office environment now by choosing
the right chairs.
Quick tips
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Biff who? Look for chairs that meet BIFMA/ANSI standards to be assured
of its construction quality and durability. This information is often located on
the chair's description card.

Expect discounts. The larger your purchase volume, the more aggressive should
be your discount - sometimes even up to half the original list price.

Rest easy. Nonadjustable chairs that come with built-in support - like a
curved back - are referred to as passive. Fully adjustable chairs are called active.
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