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Don't fall into the trap of paying extra moving costs
Mie-Yun Lee, Editorial Director, BuyerZone.com
May 15, 2001

In 1999, The Better Business Bureau reported complaints on 1,059 types of businesses. Moving companies ranked 11th with a whopping 5,097 complaints - a scary statistic if you're about to relocate your business.



Even if you're just moving 10 miles away, you'd think finding a moving company would be the least of your problems. But even a ride across town can cost you big time if something goes wrong.

As with any purchase, comparison shopping is in order. Obtain estimates by having moving company reps walk through your office to assess the type and amount of equipment to be moved, as well as any tricky staircases or driveways to be negotiated. Have them tour your new space, too.

Expect to pay by the hour for a local move - about $50 per hour for a driver, and $25 per hour for each additional mover. You'll also have to pay for the driving time from your old office to your new space - how much you can charge for a given distance is usually state-mandated, protecting you in case of a surprise traffic jam. For example, the department of utilities could set seven to 10 miles as an hour of travel time.

Insurance may also factor into your cost. Although basic coverage is included, it only covers 60 cents per pound, regardless of the value of the specific item. Look into purchasing extended coverage, preferably one that covers the full replacement value, through your moving company.

Most moving companies will offer either a non-binding or a binding estimate. A non-binding estimate is just what the movers think it will cost. The biggest concern with this is that it can end up costing much more. A cap that states the percentage above which the actual cost will not exceed can help address these concerns. A binding estimate is detailed and gives a guaranteed cost, but when moving day comes and you remember the extra desks in storage, movers are bound to the estimated costs and can't just add the desks on. You'll end up having to pay for the time it takes to officially change the estimate to include the extra items.

But don't choose a mover solely according to price. Ask for references from companies similar to yours (either in size or with similar equipment). Follow up by checking with your local Better Business Bureau for any complaints filed on the moving company.

And don't forget about the little details. For example, although some moving companies will research the route to your new office, it's ultimately up to you to make sure all roads allow oversized trucks and the truck will clear any bridges. And make sure you get the lowdown about rules regarding the use of elevators and loading docks.

No matter how much you prepare, there's always the chance you'll run into a few obstacles on moving day. But the more work you put into finding a reputable moving company, the fewer pitfalls you'll hit - and a smooth ride to your new office is not only more enjoyable, it will cost you less.

Quick tips

Insured movers. Just as you would for equipment, make sure the movers are insured. Request a certificate of insurance on each mover to prove they're covered by workers' compensation.

Leased equipment. If any of your office equipment is leased, make sure the move doesn't go against your warranty or policy.

Tipping. For local moves, tip your movers 7 percent to 12 percent of the total bill. For long-distance hauls, movers should be tipped $3 to $5 per hour.

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