Don't fall into the trap of paying extra moving costs
Mie-Yun Lee, Editorial Director, BuyerZone.com
May 15, 2001
In 1999, The Better Business Bureau reported complaints on 1,059 types of businesses.
Moving companies ranked 11th with a whopping 5,097 complaints - a scary statistic if
you're about to relocate your business.
Even if you're just moving 10 miles away, you'd think finding a moving company would
be the least of your problems. But even a ride across town can cost you big time if something
goes wrong.
As with any purchase, comparison shopping is in order. Obtain estimates by having moving
company reps walk through your office to assess the type and amount of equipment to be
moved, as well as any tricky staircases or driveways to be negotiated. Have them tour
your new space, too.
Expect to pay by the hour for a local move - about $50 per hour for a driver, and $25
per hour for each additional mover. You'll also have to pay for the driving time from
your old office to your new space - how much you can charge for a given distance is usually
state-mandated, protecting you in case of a surprise traffic jam. For example, the department
of utilities could set seven to 10 miles as an hour of travel time.
Insurance may also factor into your cost. Although basic coverage is included, it only
covers 60 cents per pound, regardless of the value of the specific item. Look into purchasing
extended coverage, preferably one that covers the full replacement value, through your
moving company.
Most moving companies will offer either a non-binding or a binding estimate. A non-binding
estimate is just what the movers think it will cost. The biggest concern with this is
that it can end up costing much more. A cap that states the percentage above which the
actual cost will not exceed can help address these concerns. A binding estimate is detailed
and gives a guaranteed cost, but when moving day comes and you remember the extra desks
in storage, movers are bound to the estimated costs and can't just add the desks on.
You'll end up having to pay for the time it takes to officially change the estimate to
include the extra items.
But don't choose a mover solely according to price. Ask for references from companies
similar to yours (either in size or with similar equipment). Follow up by checking with
your local Better Business Bureau for any complaints filed on the moving company.
And don't forget about the little details. For example, although some moving companies
will research the route to your new office, it's ultimately up to you to make sure all
roads allow oversized trucks and the truck will clear any bridges. And make sure you
get the lowdown about rules regarding the use of elevators and loading docks.
No matter how much you prepare, there's always the chance you'll run into a few obstacles
on moving day. But the more work you put into finding a reputable moving company, the
fewer pitfalls you'll hit - and a smooth ride to your new office is not only more enjoyable,
it will cost you less.